Shipping policy

SHIPPING POLICY Last updated: March 2026

Thank you for shopping at Sarilon. Here is everything you need to know about how we ship your orders.

PROCESSING TIME All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing the next business day. You will receive a confirmation email with your tracking number once your order has shipped. SHIPPING DESTINATIONS We currently ship to all 50 states within the United States, including Alaska and Hawaii.

ESTIMATED DELIVERY TIMES Standard Shipping (Free): 7–12 business days Please note that delivery times are estimates and not guarantees. Delays may occasionally occur due to carrier conditions, customs, or other factors outside our control.

FREE SHIPPING We offer free shipping on all orders. No minimum purchase required.

TRACKING YOUR ORDER Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package at any time. If you have not received a tracking number within 5 business days of placing your order, please contact us.

CUSTOMS AND IMPORT DUTIES Sarilon ships from international supplier warehouses directly to your door. As an end customer in the United States, you are not responsible for any import duties or customs fees — these are handled on our end.

LOST OR STOLEN PACKAGES Sarilon is not responsible for lost or stolen packages once marked as delivered by the carrier. If your tracking information shows your package was delivered but you have not received it, please: 1. Check with neighbors or your building's mail area 2. Contact your local post office 3. Reach out to us at sarilon.shop@gmail.com and we will do our best to help resolve the situation

ADDRESS ERRORS Please make sure your shipping address is correct at checkout. Sarilon is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize there is an error, contact us immediately at sarilon.shop@gmail.com before the order is dispatched.

CONTACT US Email: sarilon.shop@gmail.com Phone / WhatsApp: +1 786 329 0068 Response time: within 24 hours, Monday through Friday